Whistleblowing and Customer Complaint Policy

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Whistleblowing and Customer Complaint Policy

Purpose:
iLink Development Services is committed to maintaining the highest standards of integrity, transparency, and accountability. This policy aims to provide a framework for employees, customers, and stakeholders to report concerns or complaints about unethical behaviour, misconduct, or unsatisfactory service.

Scope:

This policy applies to all employees, customers, and stakeholders of iLink development services

Whistleblowing

Employees are encouraged to report any concerns or suspicions about:
Unethical behaviour
Misconduct
Fraud
Corruption
Breaches of company policies or procedures
Reports can be made anonymously or confidentially to Mr. Raja – Director / [email protected]
Protection will be provided to whistle-blowers against retaliation or victimization

Customer Complaints

Customers can report any concerns or complaints about
Unsatisfactory service
Product quality issues
Staff behaviour
Breaches of company policies or procedures
Complaints can be made through [designated contact person/email/phone number]
Complaints will be acknowledged and addressed promptly

Investigation and Resolution:

– All reports and complaints will be investigated fairly and thoroughly

– Actions will be taken to address and resolve the issues

– Feedback will be provided to the reporter/complainant

Confidentiality and Protection:

– All reports and complaints will be treated confidentially

– Protection will be provided to whistle-blowers and complainants against retaliation or victimization

Review and Revision:

– This policy will be reviewed and revised as necessary

Contact Information:

– For whistleblowing reports: S. Raja – Director / [email protected] / +91 9945482812

– For customer complaints: S. Raja – Director / [email protected] / +91 9945482812

Related Links

Contact

  • SF. No 358, Asher Nagar, Old Asher mill compound (First floor), Opposite Prime Apartment, Avinashi main road, Tirupur – 641603,Tamilnadu, India.
  • +91 9945482812
  • [email protected]

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